QAlista

Interaction Intelligence

Free POC Available
Multi-Language Expert
On Premise Capability

Customer signals are everywhere.
We help you
listen, understand and adapt

QAlista identifies implicit customer interactions across every channel, delivering the surgical precision of human analysis with the infinite scale and speed of Generative AI.

Problem to Solve

Human Can't Scale

Traditional human-based analysis is plagued by high costs, subjective bias, and extreme sampling limitations that leave 95% of your customer interactions unmonitored.

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Human Capacity Constraint

Analysis Timeper interaction
~12-16minutes
Daily Capacityanalysis/day
~25-30
Unit Costper analysis
~US$ 8-9
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Operational Inconsistency

Manual analysis is plagued by high costs and extreme sampling limitations.

  • •
    Delayed DetectionWeekly review cycles skip real-time signals.
  • •
    Subjective BiasCompliance rules applied inconsistently.
  • •
    Sampling GapRandom sampling misses 95% of total volume.
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Financial & Retention Leakage

Undetected errors and missed opportunities directly impact the bottom line.

  • •
    Missed RevenueUSD 15M missed monthly in opportunities.
  • •
    Invisible ChurnAcquisition costs 5x-25x higher than retention.
  • •
    Hidden ViolationsCompliance errors remain unknown.
Meet QAlista

AI Agent for Interaction Intelligence

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Voice/Text Source

Accommodate Voice and Text data source seamlessly.

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Dynamic Scorecard

Formulate your own Scorecard with custom logic.

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Human-in-The-Loop

Involve Human experts as part of checking procedure.

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On-Premise Ready

Ensure maximum data security & sovereignty.

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Dynamic LLM

Proprietary fine-tuned or Bring Your Own (BYO).

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Next-Action Engine

Create scorecards using our dynamic prompt engine.

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3rd Party Integration

Built-in API Gateway for seamless interoperability.

System Architecture

AI Agent-Driven

QAlista utilizes a proprietary multi-agent framework to process, transcribe, and reason through interactions in advanced, providing deep forensic insights with machine-level consistency.

Detailed System Architecture Schematic of QAlista Multi-Agent Framework
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Delivered Performance

~60xMore Analysis Coverage
~5xMore Analysis Speed
~50%Less Analysis Fee
QAlista1400/hour
Human Baseline16-25/hour

Partners

Strategic Alliance

Anthropic
ElevenLabs
Speechmatics
Google Cloud
DeepSeek
Alibaba
Huawei
Mistral
NVIDIA

Compliance

Adopted Standard

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ISO 42001 Compliance Logo
SOC Type II Compliance Logo
HIPAA Compliance Logo
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Business Impact

Voice of Customer

Discover how industry leaders across Asia Pacific are transforming their customer operations and driving measurable growth with QAlista.

Client: BPO (PH)

"Regional BPO serving financial services clients with 2,000+ contact center agents across multiple locations."

warningThe Challenge

  • •Inconsistent agent performance across shifts and locations
  • •Delayed feedback loops requiring manual reviews
  • •High agent turnover due to ineffective coaching

auto_awesomeQAlista Solution

  • ✓Automated scorecards evaluating 100% of interactions
  • ✓Personalized coaching recommendations based on individual patterns

Client: Bank (AU)

"Tier-1 Bank with significant portfolio of unsecured loans facing collection challenges."

warningThe Challenge

  • •Low Promise to Pay (PTP) rate of 32% for accounts 60+ days delinquent
  • •Generic collection scripts failing circumstances
  • •Limited visibility into negotiation tactics

auto_awesomeQAlista Solution

  • ✓Analyzing customer sentiment and financial stress signals
  • ✓Recommending Next-Best Action on high-performing techniques

Client: Multi-Finance (ID)

"Leading multi-finance institution serving diverse segments with lending and leasing products."

warningThe Challenge

  • •Limited visibility into customer preferences across sales
  • •Inconsistent messaging across sales teams
  • •Inability to replicate high-converting behaviors

auto_awesomeQAlista Solution

  • ✓Identify objections, buying signals, and key decision drivers
  • ✓Generate personalized Next-Best Action for marketing campaigns
81%
Improvement
in Promise-to-Pay Rate
35%
Improvement
in First-Call-Resolution
45%
Improvement
in Lead Qualification
25%
Reduction
in Compliance Submission
7x
Reduction
In QA Effort
28%
Improvement
in Cross-Sell Reach

Commercial Model

Simple. Scalable.
Transparent.

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FromUSD 0,36
Per Minute | (Audio Interaction)
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FromUSD 0,036
Per 10000 Char | (Text Interaction)

On-Premise InfrastructureOn-Premise and Private Cloud deployments available for high-security sectors (Banking, Gov) requiring full data sovereignty and air-gapped environments.

Volume TieringEnterprise-grade discounts are available by request for high-volume accounts.

Customer Success ProgramIncludes 24/7 technical monitoring, tiered SLA commitment, and dedicated prompt engineering consultancy through our mandatory Customer Success Program (CSP).

Start your journey today.

Join the next wave of AI Agent. Scale your interaction analysis capacity with surgical precision.